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Returns

  1. We must receive all returns/exchanges of items within 14 days of your receipt of the product. All labels must be intact for the return/exchange to be processed, and all items must be returned in the condition that they were received.
  1. In order to take advantage of your rights under this returns policy you must email info@cozyglo.co.uk outlining why you wish to return the product. CozyGlo Ltd will not accept returns of non-faulty items that have been used or damaged in any way.
  1. Subject to the above, refunds will be credited to the original purchaser’s card for the sum paid minus postage costs. Please note that postage costs can apply for exchanges. Please send all returns to: 77 Sarsfeld Road, London, SW12 8HS
  1. Please note that the customer is responsible for all postage costs when returning items. CozyGlo Ltd will not offer a refund on returned items that are lost or damaged in the post.
  1. We strongly recommend that items are returned using registered post and that you keep your proof of posting receipt.